Shipping policy

PlayWorld Shipping Policy

At PlayWorld, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free and premium shipping on all orders. 

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: 7:00 PM (GMT-7) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 10 to 15 business days (Monday to Friday).
• Estimated delivery time: 11 to 18 business days.

Shipping Costs

Free Shipping: All orders qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track My Order page.

Questions?

Visit our Frequently Asked Questions page or contact our customer services here.

Contact Information:

Store Name: PlayWorld
Address: 30 N GOULD ST STE R SHERIDAN WY 82801, USA, EIN 61-2316424

Email: support@playworldshop.com
Phone: +1 (917)695-6529

Customer Service Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT-7)

We will respond to your email Monday to Friday from 9:00 AM to 6.00 PM (GMT-7), weekend messages answered Monday.